Privacy Policy

Scope of This Policy: This policy covers PoolMGMT (pool-pay-pro.com and the PoolMGMT app) and PoolQuote Pro (the PoolQuote Pro iOS app and pool-quote-pro-app.base44.app). Both are operated by PoolPay Pro. Except where a section states that it applies to PoolQuote Pro, the sections below describe PoolMGMT.

PoolMGMT ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website and mobile application (the "Service").

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service:

2. How We Use Your Information

We use the information we collect for the following purposes:

• To connect pool service professionals with customers seeking their services
• To process payments and billing through Stripe
• To send job notifications, appointment confirmations, and service updates
• To improve and personalize our Service
• To respond to your inquiries and provide customer support
• To verify professional credentials and maintain service quality
• To comply with legal obligations

3. PoolQuote Pro

PoolQuote Pro is a quoting tool for pool service professionals. It collects and uses a narrower set of information than PoolMGMT.

• Information we collect: your account email address and password, verified by a one-time code emailed to you; the pricing settings you configure; your office email address and email signature; the customer records you enter (name, phone number, email address, service address); and the quotes you build, including pool and spa attributes such as size, surface type, debris level, bather load, water age, and chemical billing preference, along with the calculated prices.
• How we use it: to build and store your quotes, to email a quote to the customer you choose, and to notify you at your office email when a customer accepts or declines a quote.
• Sharing: quote emails are delivered to the recipient address you enter and are sent from a no-reply address. Your data is stored on Base44 infrastructure. We do not sell your information.
• What PoolQuote Pro does not do: it does not collect GPS or location data, does not process payments inside the app, and does not use your data for advertising or tracking.
• Your choices: you can edit or delete customers and quotes at any time in the app. To delete your account and all of its data, email PoolPayPro@gmail.com.

4. Third-Party Services

We use trusted third-party service providers to support our operations:

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission, secure authentication, and restricted access to personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by law. Account data is retained while your account is active. You may request deletion of your account and all associated data at any time via the app's Settings page or by contacting us. We will complete deletion requests within 30 days, except where retention is required by applicable law, to resolve disputes, or to enforce our agreements.

7. Children's Privacy

Our Service is not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information promptly.

8. Your Rights and Data Deletion

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your account and associated data
• Opt-out of promotional communications

To request deletion of your account and personal data, please contact us at support@pool-pay-pro.com. We will process your request within 30 days. Please note that some information may be retained for legal or operational purposes.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: